How to customize booking and product emails

Use the shared email editor

• Email → Templates contains your reusable templates, starters, and event-based customer messages in one library.
• The visual editor opens with a live canvas, insert rail, and style inspector for the full document.
• Choose HTML to view code beside a converted preview. Edit HTML unlocks the source with a compatibility warning. Keep existing block attributes and personalization tokens. Choose Editor or Apply changes to return the supported content to visual blocks and keep editing. Cancel keeps the original and Undo restores an applied edit. Page styles and protected actions stay outside the source.
• Secure action links and delivery details are added outside the editable content. A plain-text alternative remains available.

Edit a customer email

1. Open Email from the dashboard and choose Templates.
2. Open the System folder and find the message for Bookings, Orders, Memberships, or Reviews. Your reusable templates appear at the root or in your own Collections.
3. Choose Edit template beside the message.
4. Edit the Subject and Message. Edit the protected action button label directly in the canvas; its destination is supplied securely when sending. Use Personalize in the subject, message, or protected action label for variables supported by that event. Chips show sample values while saving keeps the original tokens. Use Send test to send a sample to an address you choose.
5. Use the insert rail for content and the style inspector for appearance. On smaller screens, open Email styles to show the inspector.
6. Check the live preview and protected action area. Changes save automatically. Incomplete customer-email edits remain saved for editing while live event emails keep the last complete version. Future matching emails use your completed design; the event trigger stays the same.

What stays protected

You can design the message while LinkStack keeps the event trigger, allowed variables, verified sending address, primary destination, secondary secure links, calendar attachment, unsubscribe destination where needed, and plain-text fallback attached at send time. Customer-specific actions appear as a protected area in the editor. Product and bio appearance themes do not recolor transaction emails.

Check the real email

1. Save the template.
2. Complete a test booking, registration, or purchase using an inbox you can check.
3. Open the email on desktop and mobile, then confirm the sender name, subject, message, button, secondary links, and any calendar attachment.
4. Return to the template and adjust the copy if the important details are not easy to scan.