How to create, test, and send an email broadcast

Before you start

1. 1Open Settings, then Email.
2. 2Save your sender name, contact email, and valid mailing address.
3. 3Make sure the contacts you expect to reach are subscribed and have valid email addresses.
4. 4Return to Dashboard, then open Broadcasts.

Write the broadcast

1. 1Click New broadcast.
2. 2Give it an internal name. Recipients do not see this name.
3. 3Check the sender name and reply-to email.
4. 4Add a subject, optional preview text, and the message.
5. 5Optionally add a button label and button link. Add both or leave both blank.
6. 6For a button link, paste a complete URL that starts with http:// or https://. The field shows the URL warning before the broadcast can be saved or tested.
7. 7Review the live email preview, including the sender footer.
8. 8Click Save draft.

Send a test

1. 1Enter an address under Test recipient.
2. 2Click Send test.
3. 3Open the email and check the subject, preview text, line breaks, button, reply-to address, and sender footer.
4. 4Confirm the footer says this is a test and that no subscribers were contacted.
5. 5Click Unsubscribe and confirm the test page opens. The test link does not change anyone's subscription.

Send now

1. 1Click Review send.
2. 2Choose Send now.
3. 3Review the eligible recipient count. LinkStack checks eligibility again when sending starts.
4. 4Click Send broadcast. Sending cannot be cancelled after it begins.

Schedule for later

1. 1Click Review send and choose Schedule.
2. 2Choose the date and time.
3. 3Choose the timezone the date and time should use.
4. 4Pick a time at least 30 seconds in the future.
5. 5Review the eligible recipient count, then click Schedule broadcast.

Edit, reschedule, or cancel

• Draft and scheduled broadcasts can be edited.
• Open a scheduled broadcast, make the changes, then click Reschedule to save a new send version.
• Click Cancel send before delivery begins if the broadcast should not go out.
• Once sending begins, content becomes read-only and the broadcast cannot be cancelled.

Who receives the broadcast

• Only contacts with a valid primary email and a subscribed email status are eligible.
• Unsubscribed, blocked, deleted, bounced, complained, and suppressed contacts are excluded automatically.
• Eligibility is checked again for each recipient before delivery, so the final sent count can be lower than the number shown while editing.
• Every delivered broadcast includes an unsubscribe link.

Troubleshooting

• Add a mailing address before you can send: open Settings → Email, complete every required field, and save.
• Invalid button link: use a full http:// or https:// URL and add both the button label and link.
• No eligible recipients: confirm contacts have a primary email, subscribed contact status, and subscribed email status.
• Subject or message missing: both are required before sending even though a draft can be saved earlier.
• Scheduled time rejected: choose a valid timezone and a time at least 30 seconds ahead.
• Delivery count is lower than expected: a recipient may have unsubscribed, bounced, complained, been blocked, or become suppressed before delivery.