Choose which networks appear in Inbox

Choose your Inbox sources

1. 1Open Settings and choose Inbox.
2. 2Find Inbox sources.
3. 3Turn Instagram or Facebook On to include that network, or Off to exclude it. Changes autosave.
4. 4Return to Inbox. The conversation list, labels, channel filters, and dashboard attention counts now use the saved choices.

What changes—and what does not

• Instagram covers DMs, story replies, and captured comments. Facebook covers Messenger conversations and captured Facebook comments.
• Turning a source Off hides its saved conversations and removes them from Inbox attention counts.
• The account stays connected, history stays saved, and automations keep capturing and processing messages.
• Turn the source On again to restore its conversations.

If a Facebook contact has no name

Facebook may deliver a Messenger event without allowing LinkStack to read the sender profile. This commonly happens when the Page was connected for insights but message access was not approved. Open Settings → Integrations. If the Facebook account says Inbox access is off, click Reconnect Facebook and approve message access. Until Meta returns a name, LinkStack uses Facebook contact instead of Unknown contact. After reconnecting, open the saved conversation again so LinkStack can retry its profile.