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How do I pause automations after a manual reply?

A manual Inbox reply pauses new automations for that contact for 30 minutes by default. Unsent queued Instagram and Facebook workflow replies also wait while the pause applies.

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In this article

Steps

  1. Open Settings.
  2. Choose Inbox.
  3. Under Conversations, leave the setting On and enter a cooldown from 1 to 1440 minutes, or turn it Off. Changes autosave.
Inbox Conversations settings with Pause automations during conversations on and Minutes set to 30.
Example: a manual reply pauses automations for 30 minutes. Change Minutes to set your cooldown.

What happens to queued replies

Unsent queued workflow replies recheck the pause about once a minute. They can resume after the pause expires or you resume the contact in Inbox, while the provider's messaging window remains open. Later workflow steps wait for the queued message. If a pause arrives after part of a multi-message send has already gone out, the remaining messages are stopped without automatically replaying the sent portion. Automatic public replies blocked by a pause are skipped. If a reviewed public reply is blocked, it stays in Review with the pause reason; resume the contact and approve it again. A message already accepted by Instagram or Facebook cannot be recalled.

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How do I pause automations after a manual reply? | LinkStack Help