How do I pause automations after a manual reply?
A manual Inbox reply pauses new automations for that contact for 30 minutes by default. Unsent queued Instagram and Facebook workflow replies also wait while the pause applies.
In this article
Steps
- Open Settings.
- Choose Inbox.
- Under Conversations, leave the setting On and enter a cooldown from 1 to 1440 minutes, or turn it Off. Changes autosave.

What happens to queued replies
Unsent queued workflow replies recheck the pause about once a minute. They can resume after the pause expires or you resume the contact in Inbox, while the provider's messaging window remains open. Later workflow steps wait for the queued message. If a pause arrives after part of a multi-message send has already gone out, the remaining messages are stopped without automatically replaying the sent portion. Automatic public replies blocked by a pause are skipped. If a reviewed public reply is blocked, it stays in Review with the pause reason; resume the contact and approve it again. A message already accepted by Instagram or Facebook cannot be recalled.
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