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Billing
Plans, usage, overages, checkout, and Stripe account management.
What is billing based on?
Plans are based on included monthly optimized clicks (deep links). Bot clicks, bio views, regular bio taps, and non-deep links are free.
Do bot clicks count toward billing?
No. LinkStack checks for known crawlers, social previews, validators, and other automated traffic before usage is counted. Those hits may appear when you turn on Bot clicks in analytics, but they do not use plan clicks or trigger overages.
What happens when I get close to my limit?
Billing shows warning states at key thresholds, including 80%, 95%, and the plan limit.
What happens when I hit my monthly optimized click limit?
New optimized redirects pause once the limit is reached unless overages are turned on. Your options are to upgrade, turn on overages with a cap, or wait for the next billing period.
What are overages?
Overages let deep links keep working after the included click limit. They are opt-in and can have a spend cap.
Can I cap overage spend?
Yes. Set an overage cap from Billing before a post takes off. Your future self will be calmer.
How do I upgrade?
Open Billing or Pricing, choose a paid plan, and continue through checkout.
How do I manage my plan?
Use Manage plan in Billing. Stripe handles payment method, invoices, and subscription management.
Can I downgrade?
Plan changes that lower your tier are handled through the billing portal. The app avoids showing lower-tier upgrade buttons when you are already above them.
Can I cancel my subscription?
Yes. Open Billing, choose Manage in Stripe, and cancel before the next renewal. Paid features generally stay available through the end of the current billing period, then the account moves to the Free plan.
What happens to my links if I cancel?
Canceling does not delete your account or saved links. When the paid period ends, Free plan limits and feature gates apply, so paid routing, custom domains, longer analytics history, and links above the Free allowance may stop working as they did before. Review your active links before the downgrade takes effect.
Do you offer a money-back guarantee?
Yes. Your first paid LinkStack subscription is eligible for a full refund when you request it within 7 calendar days of purchase and the account has used no more than 2,000 optimized clicks and 50 automation triggers. The guarantee does not cover renewals, plan changes, overage charges, AI credit purchases, or other one-time purchases. One guarantee refund is available per customer. Submit the request through Contact support. No questions about why you are leaving. We only verify the purchase date and usage limits. We want long-term customers, not people stuck in subscriptions they do not want.
Can I upgrade my account at any time?
Yes. Open Billing or Pricing, choose the new plan and billing interval, and review the Stripe confirmation before completing the change. Stripe calculates any applicable proration.
How will I be charged?
Paid plans renew on the monthly or annual interval selected at checkout. Stripe handles the payment method, invoices, taxes, renewals, and available payment options for your location.
Why did checkout fail?
Common causes are missing Stripe price IDs, invalid plan IDs, unavailable customer records, or Stripe not returning a session URL.